Mike Ryan

Founder And CEO Of SpiceX, Speaker

About Mike

Mike Ryan is a visionary technology entrepreneur and thought leader, committed to driving positive change through the adoption of cutting-edge technologies like low-code, AI, and SpiceX. He graduated from Clarkson University with a Bachelor of Science in Engineering and Management, and has always been at the forefront of technological innovation.

As the founder of Message Secure Corporation, an early information security company, Mike has experienced the transformative power of technology firsthand. His experiences have solidified his belief in the importance of embracing new technologies to stay ahead in an increasingly competitive world. In December 2021, Mike had the honor of speaking at his alma mater’s commencement, sharing his insights on the future of technology and its impact on organizations and individuals. With a deep understanding of the potential of low-code development, AI, and SpiceX, he is dedicated to helping others navigate the complexities of the digital age.

Mike is now on a mission to transform 20,000+ organizations by 2032, impacting over 24,000,000 people who are their employees, families, customers, and shareholders in a positive manner. His goal is to create a positive ripple effect by empowering organizations to innovate and prosper, while improving the lives of millions of people around the globe.

WHAT OTHERS ARE SAYING ABOUT mike

“Connection Award: SpiceX earned this award as a top partner who connected their technology to the NICEST CXone customers in the last year. Through their seamless and flexible integrations, they accelerated deployments and added true customer value. SpiceX makes it easy for customers to best utilize existing infrastructure by enabling them to create integrated digital ecosystems that connect disparate systems, people, and processes.”

— Paul Jarman, CEO OF NICE Systems

“SpiceX’s integration with Amazon Connect allows customers to create a Unified Engagement Hub. By leveraging Amazon Connect, customer experience leaders can easily integrate their existing systems and incorporate AWS offerings.”

– Pasquale DeMaio, General Manager at Amazon Connect

“Not only was training time reduced drastically, but our client calls are being handled according to their expectations. SpiceX is so much more than just another CRM and is a ‘must have’ for any call center that hopes to be successful in this competitive industry.”

— Call Center Manager, Leading BPO Contact Center

“Competitive solutions often require a complete ‘rip and replace’ when implementing a system change, and this requires considerable time and costs. However, this is not the case with SpiceX’s solutions. The platform generates great value, particularly in the IT department, where cost savings on professional services can be as much as 75 percent.”

— Michael DeSalles, Principal Analyst At Frost & Sullivan

Speaking Topics

Effective Problem Solving: 3 Steps Contact Center Managers Can Take

Mike Ryan outlines the key strategies that contact center managers can implement to improve problem-solving in their organizations. Attendees will learn how to establish a structured problem-solving process and provide regular training and development opportunities to enhance agent skills; how to foster a positive work culture to improve problem-solving effectiveness; and how to utilize data analytics to proactively identify and address common customer issues and enhance the customer experience.

Accelerating Digital Transformation: Unlocking Business Growth With Low-Code Application Platforms

Explore how low-code application platforms can be used to accelerate digital transformation and unlock business growth. Myke Ryan will highlight the advantages of low-code platforms, including increased agility, faster time-to-market, and reduced development costs, and provide practical guidance on implementation. Attendees will come away with a comprehensive understanding of how low-code platforms can benefit their organizations and the necessary steps to get started.

Revolutionizing Customer Relationships: Exploring The Latest CRM Trends And Technologies

Mike Ryan covers the latest trends in CRM – including the use of AI and Machine Learning, omnichannel engagement, mobile CRM, data privacy and security, social CRM, voice assistants, and collaborative CRM. He explores how these technologies are revolutionizing the way businesses approach customer relationships and how companies can leverage them to provide a seamless, personalized customer experience.

Creating Great Outcomes For Both Employees And Customers

Mike Ryan strives to implement his software solutions to transform 20,000+ organizations, and as a result, impact over 24,000,000 employees, families, customers, and shareholders in a positive manner by 2032.

Ready To Find Out More About Booking Mike Ryan?

Connect with him below.

mike.ryan@spicex.com

PHONE NUMBER

(508) 380-0929

Terms & Conditions Privacy Policy