Founder And CEO Of SpiceX, Speaker
WHAT OTHERS ARE SAYING ABOUT mike
— Call Center Manager, Leading BPO Contact Center
— Michael DeSalles, Principal Analyst At Frost & Sullivan
Effective Problem Solving: 3 Steps Contact Center Managers Can Take
Mike Ryan outlines the key strategies that contact center managers can implement to improve problem-solving in their organizations. Attendees will learn how to establish a structured problem-solving process and provide regular training and development opportunities to enhance agent skills; how to foster a positive work culture to improve problem-solving effectiveness; and how to utilize data analytics to proactively identify and address common customer issues and enhance the customer experience.
Accelerating Digital Transformation: Unlocking Business Growth With Low-Code Application Platforms
Explore how low-code application platforms can be used to accelerate digital transformation and unlock business growth. Myke Ryan will highlight the advantages of low-code platforms, including increased agility, faster time-to-market, and reduced development costs, and provide practical guidance on implementation. Attendees will come away with a comprehensive understanding of how low-code platforms can benefit their organizations and the necessary steps to get started.
Revolutionizing Customer Relationships: Exploring The Latest CRM Trends And Technologies
Mike Ryan covers the latest trends in CRM – including the use of AI and Machine Learning, omnichannel engagement, mobile CRM, data privacy and security, social CRM, voice assistants, and collaborative CRM. He explores how these technologies are revolutionizing the way businesses approach customer relationships and how companies can leverage them to provide a seamless, personalized customer experience.
Creating Great Outcomes For Both Employees And Customers
Mike Ryan strives to implement his software solutions to transform 20,000+ organizations, and as a result, impact over 24,000,000 employees, families, customers, and shareholders in a positive manner by 2032.
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